All went well for a time then somehow went wrong. Then February 2023 I came across Wondershare Uniconverter 14 and decided to upgrade. At the time, my internet speed was 95 Mb. Whereas Wondershare was very easy to use and practically automatically put you into download mode and then did the download in 10Mb speed. I had previously tried 3 or 4 other programmes but were either too difficult to manage or inefficient. TRUSTPILOT Dear Wondershare Customer Service Team 16 March 2023 I first started using Wondershare UniConverte 13 March 2021 and found it wonderful for downloading movies from the UTube very quickly.

Hopefully, you'll be back to us in the near future! We will continue to do improvements and add more powerful features to this software. It is regret to know that this product doesn’t live up to your expectations this time. We hope you double-check your account to confirm if you have received the money yet. When we noticed that you wrote a review on Trustpilot, we are so heartbroken. Upon checking, we found that we have already processed a refund for you after further confirmation. Your patience is highly appreciated! - Thank you for giving Wondershare enough trust to investigate your issue. To take care of your benefits, would you please update your order number or ticket number after receiving an invitation from Trustpilot? Our senior support will investigate it and then evaluate your refund request further. Knowing you were encountering a problem during using the product, we desperately hope to fix it, and this is the reason our support invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place.

Back to your refund request, kindly allow us to explain it in more detail and see how we could assist you further. In case you might need help urgently next time, we sincerely invite you to submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. We'll keep improving and bring a better experience for our users. I understand that it is very important for users to get help timely when he/she has trouble using the product.

Reply from Wondershare Updated 4 days ago

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